eCase Help :: Home

Create a New Case Icon

Create a New Case

Create a Case manually

Create a Case via Email

Add Standard Lines

Link a Case

Allocate a Case Icon

Allocate and Manage a Case

How to Allocate a Case

Work in Progress

Manage a Case as a Hub Coordinator

Manage a Case as a Drafter

Applying a Public Interest Test extension

Release Ownership (Drafter stage)

Attach emails to a Case

Reject Assignment (Hub Coordinator)

Reject Assignment (Case Creator)

Request Clarification via Email

Contribute to a Case Icon

Contribute to a Case

New Contribution Request

New Record-only Contribution

Reply to All email Request

Respond to a Case Icon

Respond to a Case

Accessing the Prepare a Response Screen

Response Screen Overview

Select Standard Lines

Download the Response Template

Quality Assurance Icon

Quality Assurance

New Quality Assurance Request

New Record-only Quality Assurance

Completed QA Request

Respond to a QA Request

Close a Case Icon

Record Outcomes

Close a Case

Create an Internal Review

Complete an Internal Review

Create an ICO Appeal

Complete an ICO Appeal

Search, Statistics and Reports Icon

Search, Statistics and Reports

Search for a Case

Case Search

Audit Log for a Case

Digest Emails