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How to Create an ICO Appeal

A correspondent has the right to complain if they are dissatisfied with the way their request has been handled or they are not satisfied with the response. Initially, the correspondent should complain to the original authority and ask them to conduct an internal review. If the correspondent is still dissatisfied, they can submit a complaint to the Information Commissioner’s Office (ICO).

If the case is open, the ICO icon will appear above the Case Ref in the Workbasket.

To log an ICO Appeal onto the system, follow the steps below.

1. Sign into eCase. Refer to the How to Sign into eCase section.
2. An ICO Appeal can be requested for an open or closed FOI case.
   
   

   If you want to start an ICO Appeal for…	Then…
   An open case	· Go to your Workbasket and click on the Manage link for the relevant case. · Or search for the relevant open case using the Case Search or Quick search fields.
   A closed case	· Search for the relevant closed case using the Case Search or Quick search fields.

3. When the Case Details screen appears, click on the Reviews & Appeals link on the left menu. The Review & Appeals screen appears where you can select what review or appeal you would like to create.
4. Click on the New Review/Appeal button and select the ICO Appeal link.
   
5. Confirm that you want to create an ICO Appeal case by clicking on the OK button. A new window will open with some of the ICO case details pre-populated from the original FOI case. The linked FOI case reference can be found in the Original Case field.
   
   
   
   NOTE The ICO Appeal icon will appear above the FOI Case Reference number on the Workbasket and the progress of the ICO Appeal case can be seen by clicking on the Reviews & Appeals link
6. Complete the case details for the ICO Appeal case.
7. In the Reason field, select the reason for the review.
   
   
8. Enter the reference provided by the ICO in the ICO Reference field.
9. If any documents have been provided by ICO, then click on the calendar icon, in the Documents Provided Date field, to enter the date that they were received.
10. In the Case Documents area, attach the documentation that has come in from ICO requesting an appeal of the correspondents FOI case.
    
    Use the Attach new files... button, or drag and drop a file in to the Case Documents area.
    
    Complete the Attach New Files pop up window and click on the Attach files to case button.
11. To open the ICO Appeal case, click on the Open Case button. The Open Case pop up window appears. Select the Case Owner from the drop down arrow.
12. Optional. Select the Email Assignee tick box to send an email to the user you are assigning the case to.
    
13. Optional. If you would like to copy other people into the notification email, click on the CC Recipients checkbox. Additional fields will become available. The Team allocated in the Case Details screen will automatically be populated in the Include People From Teams area.
    
    
    
    In the CC area, click on the drop down arrow to select the people in the chosen team.
    
    NOTE you can select other teams using the Include People From Teams drop down arrow. The new people will then be available in the CC area for selection.
14. Optional. Add a comment that will appear in the Notes section of Case Details.
    
    
    
    NOTE if you have used the [[CASE_NOTE]] mail merge field in the Case Assignment Notification email template, the comment added in the Add Comment field will be added to the email sent to the recipient.
15. Click the Submit button. The ICO case will now be assigned to the Case Owner to review.
    
    NOTE If you would like to track the ICO Appeal request for statistics only, and close the case quickly, click on the Save & Close Case button. This will provide a case reference number for the ICO Appeal case, and fields where you can log the Appeal Outcome and Review Decision. The case can then be closed.