Create a New Case

eCase is a case management system for the public sector. It will allow you to process freedom of information (FOI) requests, environmental information requests (EIR) and complaints.

The first step is to create a new case on eCase.

Create a Case manually

Learn how to create a New Case manually

Create a Case via Email

Learn how to create a New Case via email.

Create a Case using email scraping

Add Standard Lines

Standard Lines are lines of prepared text which can be used as part of a response to a correspondent. Standard Lines can be added to a new case, or as part of the response step.

Link a Case

When a new case is added onto eCase you have the opportunity to search for any cases that are similar in nature to it. It allows you to view historical information, provide consistent responses or see where multiple requests have been made by the same correspondent.

Watch a Case

You can watch a case at any point in the case history, or you can allocate other people as watchers. This allows you to keep track of cases that are of interest to you or other people.

Mandatory Clearances

Mandatory Clearances can be set on a case at any point during the case process. The clearances are highlighted so that the drafter is aware that the people/teams assigned in this area are required to quality check the case before it is closed.

Members

Create a Case manually