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How to watch a case

You can watch a case at any point in the case history, or you can allocate other people as watchers. This allows you to keep track of cases that are of interest to you or other people. You can request for the cases to be shown on a Watching Cases tab on your Workbasket, or to receive email notifications as the case progresses.

To access the Watch This Case area, follow the steps below.

1. Sign into eCase. Refer to the How to Sign into eCase section.
2. Use the Case Search or Search fields to search for a case that is already created, or create a new case and follow the steps for adding a watcher.
3. Click on the Watch This Case (1) link on the left Admin menu. The number indicated in brackets identifies how many people are currently watching the case.
   
4. You can:
   
   - Add yourself as a watcher – click on the Add Me button, or
   
   - Add another person as a watcher - click on the Add Another Watcher button. Select the Department and Team the person is in, then select the person from the drop down list and click on the Add Watcher button.
   
   
   
   

   Field	Description
   Watcher	The watchers name will appear under the Watcher column.
   Added by	The name of the person that has added the watcher to the case will appear under the Added by column. The date and time of when the watcher was added will also be shown.
   Notifications	There are two options under the Notifications column. 1. Show case in Workbasket will automatically be selected. If you do not want to see the case in your Watching Cases tab, untick the tick box. 2. Tick the Send an Email tick box if you would like to receive email notifications as the case progresses.
   Actions	To stop watching the case, click on the Remove link. NOTE When a case is closed, the watcher has the option to clear the case from their Watching Cases tab by selecting the Clear link.