PrintAllocate and Manage a Case
Allocate and Manage a Case
Once a case has been created, the next step is to allocate the case for investigation. This is referred to as allocating a case to a Drafter. Depending on your internal processes, there are two groups of users that you can allocate to:
- A Hub – a central team that can allocate cases, provide a contribution to a case, draft a response to a case and oversee cases.
- A drafter – an individual user that can request contributions to a case, draft a response and own the case.
The next step will be for the Drafter or Hub Coordinator to manage the case.
Once a case has been created, the next step is to allocate a case. A case can be allocated to a Drafter or a Hub coordinator.
Once a case has been allocated to a Hub coordinator, there are several options that become available. The Hub coordinator can allocate the case to a drafter to complete the case, or they can manage the case and request contributions to assist them in providing a response to the case.
Once a case has been allocated to a Drafter, there are several steps that a Drafter can do to request information to complete the case.
How to apply a Public Interest Test (PIT) extension.
Once a case has been created on eCase, you have the ability to add any emails received onto the case as a Miscellaneous document type.