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How to attach an email to a case

Once a case has been created on eCase, you have the ability to add any emails received onto the case as a Miscellaneous document type.

To do this, open the email and forward it to CaseReferenceNumber@your-eCase where you will change the ‘your-eCase’ with the name of your eCase domain, for example CaseReferenceNumber@organisation.ecase.co.uk or CaseReferenceNumber@organisation.ecase.gsi.gov.uk.

The email can be viewed in two places on the case:

1. Case Details screen – go to the Case Documents section. The email will be loaded with a document type of Miscellaneous Case Document. The email subject will be seen below the document along with the date and time the email was attached to the case.
2. Documents – click on the Documents
   
   List view – Click on the title of the email to view the details. The title of the email will be the subject line of the email. You can see the date and time the email was uploaded to the case.
   
   Detailed view – you have the ability to change the name of the email, add in a description or delete the email from the case.