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Webform Submissions

The Webform Submissions queue will be available to any customer that has an eCase hosted webform on their website. This will allow requests to be captured in a structured format along with functionality that will allow the user's email to be verified. The integration with eCase allows requests to be automatically created as a case, or created and allocated based on eCase Automate rules.

When a webform is submitted by a member of the public, and there is enough information in the form, along with an automation rule that can be applied to that submission, an open case is created on eCase. If automation rules are not specific enough to allow eCase to allocate the request, or the member of the public has not verified their email address, the request will sit in the Webform Submissions queue where a member of your team can review the request and process as required. Any requests that can be opened as a case and allocated to a team will not show in the Webform Submissions queue.

Any team member with the Manage webform submissions privilege will be able to see and access the Webform Submissions queue.

There are two ways to access the Webform Submissions queue:

• if there are any requests that have been submitted via a webform, but are not verified or have no automation rules that match, next to the Workbasket heading you will see the Webform submissions link along with the number of unprocessed submissions in the queue waiting to be processed . Select the link to access the Webform Submissions queue.
• More menu and under the Management section, select the Webform Submissions link. The Webform Submissions screen will appear.