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Additional Case Types
eCase helps with all aspects of managing cases. It lets your team log, process and respond to correspondence for every kind of case. Standard process flows for some of the case types can be found here.
NOTE Your eCase process flows may have been customised for your organisation and might differ to those described.
Complaints is an additional Case Type that is available in eCase. It is used for logging complaints that are received and require a response. A complaint can be logged and changed to a Non-complaint Case Type if the request is not a complaint.
Manage all types of Ministerial Correspondence (MC) and MP Correspondence, including No. 10 requests, Dear Colleague and more with eCase.
Create the draft responses, gather information and manage the process all the way through to approval and Ministerial sign-off.
A high level overview of how to process a Data Protection Request (DPR) case type.
Any team member that has the Close Fast Track cases privilege on their user account will be able to view and process Fast Track cases. This functionality is available to assist you in closing multiple cases in one go.
Manage all aspects of Freedom of Information (FOI) requests and Environemental Information Requests (EIR) in eCase. Log, process and respond to correspondence of every kind and keep all your information in one place.
Get Parliamentary Questions (PQs) imported straight from the Houses of Parliament written questions and answer service, ready for allocation. Group similar PQs together and avoid duplication. Know where every PQ is, all the time, and manage the process all the way through the review and approvals process to closure.