PrintSearch, Statistics and Reports
Search, Statistics and Reports
A case can be searched for on eCase at any stage of the process. You can use the Search field to find a case, or search across text in a case, or Case Search for more advanced search options.
Team statistics can be viewed by any member of the team using eCase. Digest emails can be scheduled to be run for yourself or can be made available to a wider audience within the organisation. These are emailed at scheduled times that are convenient to you and will provide a summary of cases and statistics. Digest emails are of particular use for team members that require an update, but do not regularly go into eCase.
Any case entered onto eCase is searchable, whether they are open cases assigned to you, open cases assigned to someone else or closed cases. There are two ways to search for a case, Search or Case Search.
Search is a feature in eCase that allows you to search across any text on a case. For example, a correspondent name or text from a case or a case document. This includes text within scanned documents.
Case Search is a detailed search screen where multiple fields can be chosen to search for a case.
Any actions on a case are logged in an audit trail. Use the Audit Log section to view the history of a case.
Digest emails let you schedule tailored emails which include a summary of cases, statistics and other information that is relevant to you.
Any user on eCase can view team statistics. At a glance you will be able to see team statistics for how many cases are open, how many are overdue and percentage figures.
There are a number of management reports that are available on eCase. Depending on the users account, the reports can be run instantly, scheduled to be run for a later date or viewed on screen.