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How to Reopen a Case

Once a case has been closed, there are a number of occasions when it might need to be reopened.

- Case Data Update - the case is reopened to update any of the data, for example correspondents details, spelling mistakes or updating the FOI Outcome.

- Reopen for Case Processing - the case is reopened so that it can be re-processed. The tool bar options become available so that the case can continue to be investigated.

Follow the steps below to reopen a case.

1. Use the Case Search area to find the case that is closed, or the Search area if you know the Case Ref number.
2. Once the case is visible in the Case Details screen, click on the Reopen button. The Reopen Case pop up window appears.
3. Select the Reason for re-opening the case:
   - Case Data Update
   - Reopen for Case Processing
4. Click on the Assign To drop down to select who you would like to allocate the case to.
5. Click on the Reopen button.
6. Update the case as required:
   
   

   If you reopened for…	Then…
   Case Data Update	- Update the data. - To close the case, follow the steps in the Close a Case section.
   Reopen for Case Processing	- Investigate the case following the case process. - To close the case, follow the steps in the Close a Case section.