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Completed Quality Assurance Requests

When Quality Assurance contributions have been completed, your Workbasket will show the following information.

NOTE You will also have received an email stating that the QA has been completed (either accepted or rejected).

Field	Description
Status / Due Date	Shows that the status is still open and the target date for closing the case.
Information	Shows two entries: Identifies when the QA was complete Entry for creating the draft response to the case
Actions	Option to Clear the QA information line once you have reviewed the QA details, click on the Clear link to delete the information from the Workbasket. Click on the Manage link to continue the case process.
	Identifies that the case is new or updated in your Workbasket. Click on the icon to remove it from your Workbasket.
	The drafter clock (small clock on the right), identifies how long the drafter has left to complete the case.

If a checker has replied via email and copied the unique contribution email into their response, for example CaseReferenceNumber/QA1@your-eCase where QA1 relates to the quality assurance request number 1 and ‘your-eCase’ is the name of your eCase domain, then the drafter will receive an email stating that the checker has sent a response. A copy of the response email will be attached. The QA response email will be attached to the QA and will be available in the Documents section.

If a QA replies via eCase or clicks on the accept/reject links in the email, the drafter will receive an email stating that the QA has been completed and will provide a link to the case. The drafter will still see the QA Complete information on their Workbasket. If a document was attached to this response, the drafter has the option to set the document as a response document for the case.

1. On the Workbasket, click on the Manage link.
2. Click on the Contributions/QA link on the left menu and go to the contribution that has the document attached that you would like to use as a response document.
   
   
3. Next to the document, click on the drop down arrow and select the Set as response document link.
   
   
4. Click on the OK button if you would like to set the document as a response document. The drop down link changes to a Response document icon. This indicates that the document attached to the contribution has been selected to be a response document for the case.
   
   
   
   NOTE if multiple QAs have been sent, and the name of the attached document is the same, eCase will ask you if you would like to replace the current version of the response document with the new version of the file or set this document as a new response document. If you do not want to do either, the document will be saved onto the case as a Contribution/QA Document.