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Case Details screen - Case Documents section

To view documents in the Case Details screen, follow the steps below.

1. Go to your Workbasket and select the Manage link for the case that you would like to view the documents for. The Case Details screen appears.
2. Scroll down to the Case Documents section. The list of the correspondent documents are available, for example correspondence, acknowledgement, extensions and response documents. To view the document, select the name of the document.
3. To add additional files to the Case Documents screen, select the Upload button.
4. A drop-down list will show you the document types available. Select the required document type.
5. Select the choose a file link to find your document, or drag and drop the file into the box. A banner will confirm the number of documents that have been uploaded.
6. To view all of the documents that are attached to the case, select the View All Documents link. This will take you to the Documents link on the Case menu.