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How to access standard lines

To maintain standard lines, a user must have the Maintain Standard Lines privilege on their user account.

Standard lines can be added to the system as text, or a document can be uploaded to be used as part of the response. They can include mail merge fields, be linked to specific teams or key terms.

To access Standard Lines, follow the steps below.

1. Sign into eCase. Refer to the How to Sign into eCase section.
2. Click on the eCase More menu.
3. Select Standard Lines in the Reference menu.
   
   The Standard Lines page appears where you can add, modify or download a spreadsheet with information about the standard lines, for example how often they are used or if the text has been modified.