Print

Standard Lines

Standard Lines are lines of prepared text which can be used as part of a response to a correspondent. They can either be entered as a text line/paragraph or as a whole template document, like a pre-prepared letter. In a new case, standard lines will automatically appear based on the team or Key Terms assigned to the case, or they can be manually selected by clicking on the search all standard lines link. As you begin to prepare a response, you also have the option to view and select additional standard text lines or a template.

Select the link below to open an eLearning benefits module on Standard Lines.

The eLearning module will open in a new internet window.

- Benefits of Standard Lines (duration = 5 minutes)

This section will cover:

• How to access standard lines.
• How to add new Standard Lines on the system. If you would like to know how to add standard lines to a case, see the following sections:
  • How to create a new case
  • How to complete the response for the case
• How to update a standard line.
• How to download the standard line spreadsheet.