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Mailboxes
Emails can be configured on eCase to say, for example, who the emails are sent from or the name of the sender. These can be configured by team, case type or QA type, along with the ability to cascade the mailbox to teams below it in the organogram. For example, if you set a mailbox at the top of the organogram, it will apply to all of the teams beneath it in the organisation structure unless a configuration has been applied at a lower level. This will then override the higher email configuration.
The Mailboxes link allows you to add, modify and delete email mailbox configuration on eCase.
The Mailboxes screen allows you to view all email configuration set up on your eCase environment, or search for specific email configuration based on various criteria.
When using eCase there are a number of areas where you can choose to send emails from different email addresses, or receive emails.
Once a mailbox has been created, you can add new rules to the email address being used, delete rules, amend the email address and change the sender name.
Mailboxes is used to add email configuration to eCase for sending out emails from a specific email address or sending emails to a team mailbox. To view these emails at team level, you can use the Organogram.