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Closing Grouped PQ Cases

When the lead PQ case has been answered and is ready to be closed, you will need to decide whether you would like the same answer to be attached to the grouped PQ cases.

If you…

Then…

Do want the same answer

  • Place a tick in the Select tick box.
  • Click on the Close Selected button.
  • If you are sure you want to close the PQ with the same answer, click on the OK button.
  • The PQ is now closed.

If you do not want the PQ to be answered

  • Click on the Ungroup link. The Ungroup Case pop up window appears.
  • Review the details and if you would still like to ungroup the PQ, click on the Ungroup button.


Once the grouped PQs have been closed, you can then proceed to close the lead PQ case.