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Enter response yourself

If the QA person has sent you the required information via email or has called you with the response, then you can enter the information into eCase yourself.

Select the link below to open an eLearning module on how to close a QA request.

The eLearning module will open in a new internet window.

- How to close a Quality Assurance request yourself using the Enter Response Yourself button (Duration = 18 minutes).

To do this, follow the steps below.

1. Click on the Enter response yourself button. The Enter Response pop up window appears.
2. Select the Outcome from the drop down arrow.
   
   
   
   The outcome can be:
   · Accepted – the case details and response has been accepted so the case can be closed.
   · Accepted with Comments – the case has been checked, but there are some comments that need to be reviewed prior to the case being closed.
   · Rejected – the case cannot be closed. Updates will be required.
   
   

   If you…	Then…
   Select Accepted	No additional fields appear on the Enter Response screen.
   Select Accepted with Comments	Enter the comments you have received from the QA person into the Referral Response area.
   Select Rejected	Select the reason for the reject by placing a tick in the tick box of one or more of the Reject reasons. Enter comments in the Referral Response field.

   
   
3. Select the Response Date of the contribution request by using the calendar icon.
4. Attach any QA correspondence to the response using the Choose file... link, or drag and drop a file in the Attachments area.
5. Click on the Close Quality Assurance button. The Quality Assurance request is complete. eCase logs that you have entered the Outcome on behalf of the QA person.
   
   Accepted
   
   Accepted with comments
   
   Rejected
   
   
   
   A message appears to indicate that the QA has been closed.
6. If you would like to use the attached document as a response document, click on the drop down arrow that is next to the document and select the Set as response document link.
   
   
7. Click on the OK button if you would like to set the document as a response document. The drop down link changes to a Response document icon. This indicates that the document attached to the contribution has been selected to be a response document for the case.
   
   
   
   NOTE if multiple QAs have been sent out, and the name of the attached document is the same, eCase will ask you if you would like to replace the current version of the response document with the new version of the file or set this document as a new response document. If you do not want to do either, the document will be saved onto the case as a Contribution/QA Document.