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Draft Case for a new case via email

As you start to enter Case Details, the additional information is automatically saved in a draft format. On your Workbasket, you will see the new case with additional information now complete.

Field	Description
Case Ref	Not yet allocated
Case Type/Case Title	Freedom of Information / Subject of the correspondents email
Correspondent	Name of correspondent
Status/Due Date	Draft
Information	Create Case
Actions	Resume

To add more information to the case, click on the Resume link.

NOTE a Case Ref will not be generated until the case has been allocated.