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Draft Case for manually entered cases

As you start to enter Case Details, the information is automatically saved in a draft format. On your Workbasket, you will see the new case in the My Work tab with the following descriptions.

Field	Description
Case Ref	Not yet allocated
Status/Due Date	Draft
Information	Create Case
Actions	Resume

To add more information to the case, click on the Resume link.

NOTE a Case Ref will not be generated until the case has been allocated.