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Chase Response

To re-send an email to the contributor, to request the information required for the case, click on the Chase response button. The Prepare Email pop up window appears.

Select the link below to open an eLearning module.

The eLearning module will open in a new internet window.

- How to send an email chasing a contribution without a response (Duration = 17 minutes).

Complete the details using the following steps.

1. The Address Replies To/Send From field will automatically be selected with the original email chosen. If you would like to change this, and there is another email set up, click on the drop down arrow.
2. The email of the contributor is automatically entered into the To field. This can be deleted, or additional emails can be entered manually.
3. Enter in a Subject of the email.
4. Enter in the Body of the email.
5. Attach case files, or the original Contribution email, to the request by placing a tick in the tick box next to each relevant document in the Attachments section.
   
   
   
   
6. Click on the Preview/Send Email button. The email will appear in the Preview Email pop up window.
7. If all of the details are correct, click on the Send button. If you need to amend any of the details, click on the Back link. A copy of the chaser email will be added to the Documents section.