Similar Cases allows you to view cases that the AI deems relevant to the one you are working on. The suggestions are not solely based on keywords in the correspondence; the AI analyses the context, meaning, and intent, and takes into account how recent the response is. This analysis provides the user with more relevant information, enabling them to make better-informed decisions on how to progress a case.

With a single click, eCase Assist’s PII Detection automates scans documents and highlights potential personal information. It categorises its findings into predefined groups such as names, addresses, emails, and National Insurance numbers. This intelligent categorisation allows case owners to work through the data systematically, focusing only on what’s relevant. Users remain in full control with the ability to accept or dismiss individual suggestions, add comments, and apply exemptions or exceptions where appropriate.